Return Policy

After an order is delivered, a refund request can be initiated within the first 2 days of delivery.

Kindly note that our products are hand made so there might be certain irregularities in each piece. The product will not be returned/exchanged if they fall in the category of irregularities.

1. Products purchased during sale period / discounted pricing, are not eligible for returns or exchange.
2. International orders are not eligible for returns or exchange.
3. The exchange/ return facility can be availed only once.
4. Sarees with fall & pico will not be returned/exchanged.
5. No Refund/exchange for customised orders. 
6. Refunds will only be done for products and not for shipping charges.

For any queries regarding refund/exchange please write to us at thekasialife@gmail.com

Kindly send us the images of the defects as soon as you open the packaging. The approval for return/exchange will be given only after final inspection of the product once we have received it back. We reserve the right to accept/reject an exchange after inspecting the products returned to us.

CANCELLATION

We are a made-to-order brand, In case you wish to cancel the order you placed, please do so within 24 hours of ordering. Once your order is in production it can't be cancelled. 

Write to us at kasiaorders@gmail.com for a cancellation request.

If you would like to request urgent delivery of your orders, please e-mail us at kasiaorders@gmail.com and we will try our best to make that happen!